Privacy policy
Naitri Innovation Private Limited (“we,” “our,” or “us”) operates the Naitri mobile application (“App”), an educational platform designed to help students learn in an engaging and immersive way.
We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our App.
Please read the following Privacy policy of the services made available on www.naitri.ai or Naitri Mobile Application available on Google Play, (“Naitri App”/ “Website”).
1. Information We Collect
1.1 Required Information (During Signup)
When you register on the Platform, we collect certain mandatory information to create your account and deliver a personalized experience. This includes:
(a) your phone number, used for OTP-based authentication and login
(b) your name, to personalize your profile
(c) your class/board, to serve appropriate content
(d) your email address, for communication purposes
1.2 Optional Information (Provided by User)
You may also choose to provide additional details to enhance your learning experience. These may include:
(a) your parent’s contact number
(b) your city, district, and state
(c) your school name
(d) your gender
(e) your date of birth
All optional data is editable through the profile section and is not required for account creation.
1.3 Automatically Collected Information
We also collect technical and behavioral data automatically when you use the Platform. This includes:
(a) device model and operating system version
(b) crash logs and performance diagnostics
(c) app usage data such as screen views, session duration, and feature interaction
2. How We Use Your Information
We use your information to provide, personalize, and improve the services we offer. Specifically:
(a) to authenticate and manage your user account
(b) to deliver class-specific learning content
(c) to customize the interface and features based on your profile
(d) to send important service updates and support messages
(e) to analyze usage trends and enhance app performance
We do not use your personal data for third-party advertising or profiling.
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to any third party. We may share limited data only under the following circumstances:
(a) with trusted service providers, such as Firebase and Azure, who support core functions like storage, and analytics
(b) with legal authorities, if required by law, regulation, or court order
All third-party partners are bound by strict confidentiality and data protection obligations.
4. Data Security
We take reasonable technical and organizational measures to protect your data. These include:
(a) encrypting data during transmission
(b) securing login through OTP-based verification
(c) restricting access to stored personal data
While we follow industry best practices, no system is completely immune to risks. Users are encouraged to keep their login credentials secure.
5. Children’s Privacy
The Platform may be used by children under 13 years of age. We comply with laws such as COPPA and GDPR-K by:
(a) limiting the amount of data we collect from children
(b) avoiding any public sharing of child user data
(c) responding to parental requests to access, update, or delete their child’s data
6. Data Retention
We retain your personal data for as long as your account remains active. In certain cases, we may retain limited data to:
(a) comply with legal obligations
(b) resolve disputes
(c) improve service quality and ensure continuity
You may request full deletion of your data and account at any time by contacting us.
6.1 How to Request Account or Data Deletion
If you would like to delete your account and/or have all your personal data removed from our systems, please follow these steps:
Step 1: Send an Email
Email our support team at contact@naitri.ai from the registered email address linked to your account.
Subject Line: “Account Deletion Request – [Your Registered Phone Number]”
Step 2: Include Verification Details
In your email, please include the following for verification:
– Your full name as registered
– Your class/board
– Your registered phone number and/or email address
– Optional: A brief reason for your request (for feedback purposes)
Step 3: Review and Confirmation
Our support team will review your request within 7 business days. If the request is valid, we will:
(a) Permanently delete your account from our system
(b) Remove all associated personal information (name, email, phone number, class, optional fields, etc.)
(c) Anonymize or retain only the minimum data required by law (e.g., log records, system integrity)
Step 4: Confirmation Email
Once the deletion is complete, we will send you a confirmation email. After this point, your data will no longer be retrievable.
7. Your Rights and Choices
As a user, you have the right to:
(a) access and update your profile information
(b) withdraw consent for optional fields
(c) request deletion of your data and account
(d) contact us for any privacy-related concerns or queries
To exercise any of these rights, you can email us at [contact@naitri.ai].
8. Third-Party Services
We use secure and compliant third-party services to deliver core functionality. These services include:
(a) Microsoft Azure, for cloud storage of content and profiles
(b) Firebase Crashlytics, for diagnosing crashes and improving stability
(c) Google Analytics for Firebase, for analyzing anonymous usage behavior
These providers may collect limited anonymized data under their own privacy terms, and we ensure minimal exposure of personally identifiable data.
9. Changes to This Policy
We may revise this Privacy Policy from time to time to reflect legal, technical, or operational changes. In case of any significant updates:
(a) we will notify you via the Platform or registered email
(b) continued use of the Platform after such changes will indicate your acceptance of the updated terms
10. Contact Us
If you have any questions or feedback regarding this Privacy Policy or our data handling practices, you may contact us at:
Email: contact@naitri.ai
Company: Naitri Innovation Private Limited
Address:160-A, Shyam Nagar Main, Sukhliya, Indore – 452010, Madhya Pradesh, India
